INSPIRASPARK® SHIPPING & DELIVERY POLICY

Effective Date: October 31, 2026
Company: Inspire Create LLC, doing business as InspiraSpark
Governing Law: California, United States

Thank you for shopping with InspiraSpark!

We work hard to process and ship orders efficiently so families can begin enjoying our products as soon as possible.

Please review the information below regarding order processing, shipping timelines, inventory availability, delivery delays, and customer support.

1. Order Processing

Most in-stock orders are processed within 1–3 business days after payment confirmation.

Business days generally exclude weekends and recognized shipping holidays.

Processing time refers to the time required to prepare and dispatch an order. It does not include carrier transit time.

During holidays, promotional periods, or periods of increased order volume, processing times may be longer.

Orders involving inventory that has not yet arrived at our fulfillment facility are subject to the additional timelines described in Section 2.

2. Inventory in Transit, Restocking and Additional Processing Delays

InspiraSpark periodically receives inventory shipments from its manufacturers and suppliers.

Occasionally, customer orders may be placed while inventory is in transit to our warehouse or awaiting processing and restocking at our fulfillment facility.

During these periods, affected orders may experience an additional delay of approximately 1–2 weeks (7–14 calendar days) before shipment, beyond our standard processing timeframe.

These delays may result from:

• Incoming manufacturer or supplier shipments.

• Inventory transfers between facilities.

• Freight and transportation delays.

• Customs or import processing.

• Warehouse receiving and inventory reconciliation.

• Temporary product shortages or replenishment periods.

• Unexpected supply-chain disruptions.

When we know that a product is awaiting incoming inventory, we will make reasonable efforts to disclose the expected shipment timeframe on the affected product page, through an inventory or shipping notice, or before the customer completes checkout.

Important: An inventory-in-transit delay affects the time before your order ships. The carrier's normal delivery timeframe begins after the package has been handed to the carrier.

Estimated restocking and shipment dates are based on available supplier, transportation, and warehouse information and may change.

If an order cannot ship within the promised timeframe, we will notify the customer and provide the delay, cancellation, and refund options required by applicable law.

Customers whose orders are delayed before shipment may contact info@inspiraspark.com to review their available options.

3. Domestic Shipping — United States

We offer shipping to eligible destinations within the United States.

Available shipping methods and applicable shipping charges are displayed at checkout.

Typical carrier transit estimates include:

• Standard Shipping: Approximately 3–7 business days.

• Economy Shipping: Approximately 5–8 business days.

Transit times begin after the package has been transferred to the shipping carrier.

These transit estimates do not include order processing or additional inventory-in-transit delays.

Estimated delivery times are not guarantees unless an express delivery guarantee is specifically offered and accepted.

4. Free Shipping

InspiraSpark currently offers free standard shipping on eligible U.S. orders over $35.

Free shipping eligibility may depend on:

• Delivery destination.

• Product type.

• Order subtotal.

• Available shipping method.

• Applicable promotional terms.

Any shipping charges will be disclosed during checkout.

Free shipping does not eliminate normal processing times or applicable inventory-replenishment delays.

5. Alaska, Hawaii and Military Addresses

Certain larger products, including Little Balance Box® models, may have shipping restrictions for Alaska and Hawaii.

Shipping availability depends on the product and destination.

APO, FPO, and DPO addresses may require additional transit time or have carrier restrictions.

Where a destination is unavailable, our website may restrict checkout or our team may contact the customer regarding alternatives.

6. Shipping Carriers and Tracking

Orders may ship through:

• FedEx.

• UPS.

• USPS.

• Other authorized delivery providers.

Carrier selection depends on the destination, package dimensions, service availability, and fulfillment requirements.

Once your order has shipped, you will generally receive a shipping confirmation email with tracking information.

Tracking updates may not appear immediately after the carrier receives the shipment.

A shipping label being created does not necessarily mean the package has been handed to the carrier.

7. Shipping and Supply-Chain Delays

Delivery or fulfillment delays may occasionally occur due to circumstances outside our reasonable control, including:

• Severe weather.

• Natural disasters.

• Carrier network disruptions.

• High seasonal demand.

• Freight transportation interruptions.

• Inventory replenishment.

• Customs clearance.

• Warehouse receiving delays.

• Supplier delays.

• Incorrect shipping information.

• Other unforeseen operational circumstances.

We make reasonable efforts to minimize these disruptions and communicate material delays to affected customers.

Where an inventory delay is known before purchase, the expected shipment timeframe will be disclosed as reasonably required by applicable law.

No provision of this Policy eliminates a customer's rights relating to delayed shipments or unfulfilled orders.

8. Delayed Shipment and Customer Cancellation Rights

In accordance with the FTC's Mail, Internet, or Telephone Order Merchandise Rule, InspiraSpark maintains a reasonable basis for represented shipment timeframes.

If we determine that an order cannot be shipped within the promised period, we will provide a timely notice in accordance with applicable law.

The notice will explain the revised estimated shipment date when reasonably available, or state when a definite date cannot be provided.

Customers will be provided the applicable option to:

• Accept a revised shipment timeframe; or

• Cancel the affected unshipped order and receive a prompt refund.

Where the law requires affirmative consent to a delay, we will obtain it before extending the shipment period.

If the customer does not provide legally required consent, or if an order cannot be fulfilled, we will cancel and refund the affected order as required by law.

Refunds for canceled, unshipped merchandise will be returned through the applicable original payment method as required by law.

Our normal 30-minute order-modification window does not override these delayed-shipment cancellation rights.

9. Holiday and Christmas Delivery

During holiday periods, InspiraSpark may advertise special order deadlines for delivery before Christmas or other holidays.

2026 Christmas Delivery

Our currently advertised 2026 Christmas order cutoff is December 5, 2026, for eligible orders.

To qualify for an express Christmas delivery guarantee, the order must:

• Be placed within the advertised order deadline.

• Contain eligible products available for timely fulfillment.

• Have a complete and accurate delivery address.

• Be shipped to an eligible destination within the contiguous United States.

• Meet any other conditions clearly disclosed with the promotion.

Products identified before purchase as awaiting inventory, backordered, or subject to additional 1–2 week processing delays are not eligible for the standard Christmas delivery guarantee unless InspiraSpark expressly confirms otherwise.

Any inventory-related exclusion must be disclosed before purchase. A guarantee already accepted for an order cannot be withdrawn retroactively merely because inventory becomes delayed.

Eligible guaranteed orders are expected to arrive by December 24, 2026.

If an order qualifying for an express Christmas delivery guarantee does not arrive by the guaranteed date, please contact us.

For eligible late orders, we will provide the remedy described in the applicable guarantee, including available cancellation or return-and-refund options, together with any additional remedies required by law.

10. Order Changes and Cancellations

Customers may request an order modification within 30 minutes after placing an order.

To request a modification:

1. Open the order confirmation email.

2. Select “View Your Order,” where available.

3. Follow the available modification instructions.

4. Contact info@inspiraspark.com if additional assistance is needed.

We cannot guarantee modifications after fulfillment begins.

Orders already shipped are subject to our Refund Policy and applicable law.

For orders affected by a shipment delay, the rights described in Section 8 apply regardless of the ordinary modification window.

11. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information, including:

• Recipient's full name.

• Street address.

• Apartment or unit number.

• City.

• State or region.

• ZIP or postal code.

• Contact information where needed.

Incorrect or incomplete shipping information may result in delivery delays, returned packages, or additional shipping charges.

Where a delivery failure is attributable to a customer-provided address error, reasonable reshipping charges may apply.

InspiraSpark remains responsible for errors attributable to our fulfillment operations to the extent required by law.

12. Packages Marked Delivered but Not Received

If tracking indicates your package has been delivered but you cannot locate it:

1. Check the delivery area.

2. Verify the shipping address.

3. Review the carrier's delivery confirmation.

4. Check with household members or building management, where applicable.

5. Contact info@inspiraspark.com.

We may investigate the shipment through the carrier and review available tracking information.

Carrier delivery confirmation is relevant evidence but does not automatically eliminate applicable customer rights.

Appropriate remedies will be determined according to the facts and applicable law.

13. Lost Shipments

If a shipment is lost during transit, contact our customer-support team.

We may work with the carrier to investigate the shipment's status.

For qualifying lost shipments, InspiraSpark will arrange an appropriate replacement, refund, or other legally required remedy.

We will not use an unresolved carrier investigation to indefinitely delay a refund or other remedy required by law.

14. Damaged Shipments

If your package arrives damaged, contact:

info@inspiraspark.com

We encourage reporting visible shipping damage within 48 hours when reasonably possible.

Please include:

• Order number.

• Description of the damage.

• Photographs or videos, if available.

Prompt reporting helps us investigate carrier-related damage.

Failure to report an issue within 48 hours does not waive applicable warranty or statutory consumer rights.

Where appropriate, we will provide repair, replacement, refund, or another remedy required by law.

15. VIP Priority Handling

InspiraSpark may offer an optional VIP Priority Handling service during checkout.

Where offered, VIP Priority Handling may include:

• Priority internal order processing.

• Enhanced customer-support assistance.

• Prioritized review of shipping concerns.

• Assistance with qualifying missing-shipment claims.

VIP Priority Handling does not eliminate inventory-replenishment delays or guarantee that products awaiting incoming inventory will ship immediately.

VIP Priority Handling also does not guarantee faster carrier transit.

The service fee will be disclosed before purchase.

VIP is optional and does not reduce the rights of customers who do not purchase it.

If a VIP shipment is confirmed lost in transit, we will arrange an appropriate replacement or refund consistent with the advertised service benefits and applicable law.

Fees for services already fully performed may be nonrefundable where legally permitted and clearly disclosed.

16. International Shipping

InspiraSpark offers shipping to selected international destinations through supported Shopify Markets.

Shipping availability, pricing, and delivery estimates depend on the destination.

International orders may be subject to:

• Customs inspections.

• Import duties.

• Value-added taxes.

• Local customs-processing fees.

• Destination-specific shipping restrictions.

• Transportation delays.

Where duties and taxes are collected at checkout as part of the applicable shipping arrangement, those collected charges generally should not be charged again upon delivery.

Where import duties and taxes are not collected at checkout, the customer may be responsible for applicable charges imposed by customs or delivery authorities.

International orders may experience additional delays during customs processing or inventory replenishment.

Known inventory-related delays will be disclosed before purchase as required by applicable law.

17. International Returns and Delivery Issues

International orders are generally final sale for voluntary returns unless otherwise stated.

This restriction does not override mandatory withdrawal, cancellation, warranty, or refund rights under the applicable consumer-protection laws of the customer's jurisdiction.

For international shipping concerns, contact info@inspiraspark.com.

We will provide remedies required by applicable law.

18. Risk of Loss

Risk of loss is allocated according to applicable law and the circumstances of delivery.

Nothing in this Policy transfers risk to customers earlier than legally permitted or eliminates remedies for nondelivery, defective products, shipping errors, or other circumstances in which InspiraSpark remains legally responsible.

19. Customer Support

For order status, inventory delays, shipping issues, or delivery assistance:

Inspire Create LLC
Doing Business As: InspiraSpark

Email: info@inspiraspark.com
Phone: 619-363-5709
Website: https://inspiraspark.com

Mailing Address:
PO Box 212913
Chula Vista, CA 91921-2913
United States

Customer-service inquiries are generally answered within 1–3 business days.

20. Policy Changes

Shipping methods, processing timelines, inventory availability, carrier services, and promotions may change over time.

Updates will apply prospectively, subject to applicable law and existing order commitments.

Express shipping or delivery guarantees accepted for a particular order will be honored according to their applicable terms.

Nothing in this Shipping Policy limits mandatory rights under California or federal consumer-protection law.