INSPIRASPARK® REFUND & EXCHANGE POLICY

Effective Date: October 31, 2026
Company: Inspire Create LLC, doing business as InspiraSpark
Governing Law: California, United States

At InspiraSpark, we take pride in providing thoughtfully designed developmental products for children and families.

We understand that purchasing the right product is an important decision. Please review the following return and exchange conditions before placing an order.

1. Our 14-Day Return Policy

We offer a 14-calendar-day voluntary return window for eligible products.

The return period begins the day after carrier-confirmed delivery.

To qualify for a voluntary return, the product must:

• Be returned within the applicable eligibility period.

• Be unused and in like-new condition.

• Be clean, undamaged, and suitable for resale.

• Include all original components, accessories, manuals, and packaging.

• Have no material scratches, wear, or evidence of extended use.

• Meet the applicable product-specific return conditions.

Brief inspection of the product does not automatically disqualify it, provided the item remains unused, undamaged, and resellable.

Products showing substantial use, damage, missing parts, or other conditions making them unsuitable for resale may be ineligible for a voluntary refund.

This section applies to voluntary, change-of-mind returns. It does not limit rights involving defective, damaged, incorrect, or nonconforming products.

2. How to Request a Return

To request a return:

1. Visit the Return Form linked on InspiraSpark.com, or email info@inspiraspark.com.

2. Provide your order number and contact information.

3. Identify the product you would like to return.

4. Provide the reason for the return.

5. Wait for return authorization and applicable shipping instructions.

For eligible voluntary returns, the request must be submitted within 14 calendar days after confirmed delivery.

Once approved, the item should be shipped within 7 calendar days after the return label is issued, unless otherwise authorized.

Customers must use the provided return label unless we approve another method.

Please do not ship returns without authorization.

We recommend placing the original product packaging inside a separate shipping carton to prevent damage during transit.

Return labels should not be attached directly to retail product packaging.

We may request photographs to help verify condition before issuing a return label.

However, a customer will not lose otherwise applicable legal remedies merely for declining an optional educational video or failing to complete an unrelated acknowledgment exercise.

3. Return Shipping and Processing Fees

For approved voluntary returns, a $15 return shipping and processing fee applies.

This fee is generally deducted from the refund.

If a returned product is otherwise eligible but requires reasonable cleaning before resale, an additional $15 cleaning fee may apply.

We will explain any additional cleaning charge when communicating the inspection outcome.

Cleaning fees will not be charged where doing so would conflict with applicable law.

Fees associated with discretionary returns do not apply to products returned because of a verified defect, incorrect shipment, or another circumstance in which applicable law requires InspiraSpark to bear the cost.

4. Return Inspection and Refund Processing

All returned products are inspected after receipt.

Once an eligible return passes inspection, we will initiate the applicable refund to the original payment method.

Refunds are generally processed within 7–14 business days after receipt and inspection, subject to applicable legal requirements.

Financial institutions and payment providers may require additional time to post the funds.

Customers will receive confirmation when a refund has been initiated.

Original outbound shipping charges are generally nonrefundable for voluntary returns, except where required by law or expressly offered by InspiraSpark.

5. Exchanges

We offer one complimentary exchange per eligible original order, subject to product availability and applicable exchange conditions.

To qualify:

• The exchange must be requested within the applicable return window.

• The original product must satisfy the unused-product eligibility requirements.

• All original components and packaging must be included.

• The replacement product must be available.

Any difference in product price may be charged or refunded as applicable.

One complimentary exchange does not establish an unlimited exchange entitlement.

Further exchanges may be declined or offered at our discretion.

Nothing in this section limits exchange or replacement remedies required under applicable warranty or consumer-protection laws.

6. Non-Resellable Returns

If a product is received in a condition that does not meet our voluntary return standards, InspiraSpark may reject the discretionary return.

Examples include:

• Significant evidence of use.

• Material scratches or damage.

• Missing components.

• Contamination or hygiene concerns.

• Improper packaging causing damage.

• Other conditions preventing safe resale.

If we reject a voluntary return, we will notify the customer of the reason.

Where reasonably practicable and safe, the customer may arrange return shipment of the rejected product at the customer's expense within 14 calendar days after notification.

We will not automatically destroy a returned product solely because a discretionary refund was denied.

Products that create a safety, sanitation, or legal concern may require different handling, which will be communicated as appropriate.

This section does not restrict statutory remedies for defective or otherwise nonconforming merchandise.

7. Final Sale Products

The following products are generally final sale for voluntary returns or exchanges:

• Little Balance Box® original non-adjustable wooden model.

• Refurbished or open-box Little Balance Box® Grow units.

• Little Balance Box® Aluminum 16-inch model where expressly identified as final sale.

• Plush toys where clearly designated as final sale.

• Gift cards, subject to applicable law.

• Clearance or promotional products clearly marked “Final Sale” before purchase.

• Other specifically identified final-sale products.

A product is not automatically final sale merely because a promotional discount or coupon was applied. Any final-sale restriction must be appropriately disclosed.

Final-sale restrictions do not eliminate applicable statutory warranty rights or remedies for defective, incorrect, or materially nonconforming goods.

8. Holiday Return Policy

For the 2026 holiday season, eligible orders placed from November 15 through December 24, 2026 may be submitted for a voluntary return through January 1, 2027, or within 14 calendar days after confirmed delivery, whichever is later.

All ordinary product-condition requirements continue to apply.

Products specifically identified as final sale remain subject to their disclosed restrictions and applicable law.

Future holiday return periods may differ and will be announced separately.

9. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, please contact:

info@inspiraspark.com

Include:

• Order number.

• Description of the concern.

• Photographs or videos when reasonably available.

We encourage customers to report visible shipping damage within 48 hours when possible to help us investigate promptly.

However, failure to report an issue within 48 hours does not waive applicable statutory warranty, defective-product, or consumer-protection rights.

Where InspiraSpark is responsible for an incorrect shipment or a legally covered defect, we will provide an appropriate remedy, which may include repair, replacement, refund, or another remedy required by applicable law.

Customers will not be charged voluntary return-processing fees for remedies that must be provided at no cost under applicable law.

10. Lost or Missing Shipments

If tracking indicates that a package was delivered but the customer cannot locate it, please contact us promptly.

We may request reasonable information and investigate the delivery with the carrier.

Tracking confirmation is relevant evidence but does not automatically establish that all legal delivery obligations were satisfied.

If a package is confirmed lost in transit, we will provide an appropriate replacement, refund, or other legally required remedy.

We may request a reasonable investigation period, but carrier investigations will not be used to indefinitely delay remedies required by applicable law.

If a package was delivered correctly and subsequently stolen by an unrelated third party, replacement eligibility will depend on the available evidence, applicable law, and the circumstances.

11. Incorrect Shipping Addresses

Customers must provide accurate shipping information.

If a customer provides an incorrect or incomplete address and the carrier is unable to deliver as a result, additional shipping charges may apply.

Refund or replacement eligibility will depend on the circumstances, whether the product is recovered, and applicable law.

InspiraSpark is responsible for errors attributable to its own fulfillment operations to the extent required by law.

12. International Orders

International orders are fulfilled through supported Shopify Markets.

International orders are generally final sale for discretionary change-of-mind returns unless otherwise stated.

This restriction does not override mandatory cancellation, withdrawal, warranty, or consumer rights available under the laws applicable to the customer's purchase.

Customers are responsible for applicable import duties, VAT, or customs charges not collected at checkout.

International customers should contact info@inspiraspark.com before initiating a return.

Where mandatory law requires a return or refund, InspiraSpark will provide the applicable remedy.

13. Bundles and Promotional Sets

Bundles may include the Little Balance Box®, accessories, gift bags, collaborative products, or optional protection plans.

For a voluntary return of an eligible bundle, all required physical components must be returned in the condition specified by this Policy.

If we authorize a partial bundle return, the refund may reflect the actual price paid and the value of items retained, consistent with the terms disclosed at purchase and applicable law.

Any separately purchased protection plan is subject to its own cancellation and refund terms and applicable statutory requirements.

Gifted or promotional items provided as part of a bundle may need to be returned with the qualifying purchase.

14. Warranty Claims

Our voluntary return policy is separate from applicable warranty protections.

Certain products carry an express limited warranty, and optional extended protection may be available.

Warranty information can be found at:

https://inspiraspark.com/pages/warranty

Applicable implied warranties and nonwaivable consumer remedies remain in effect regardless of the voluntary return deadline.

Customers may contact us regarding a covered product defect even after the ordinary 14-day change-of-mind return period has expired.

15. Product Education and Support

The Little Balance Box® is a developmental movement tool, and families may benefit from educational support when introducing the product.

Before requesting a voluntary return, customers are welcome to:

• Review our instructional resources.

• Contact our customer-support team.

• Request available product education.

• Ask questions about product assembly, appropriate use, or available configurations.

Where available, support may be provided by InspiraSpark team members or our founder, Dr. Shannon Davis, PT, DPT.

Educational assistance is optional and is not a mandatory condition for exercising applicable return, warranty, or statutory rights.

16. Returns After the Voluntary Return Window

We generally do not accept discretionary returns after the applicable return period.

In certain circumstances, InspiraSpark may voluntarily offer store credit or another courtesy accommodation.

Such accommodations are discretionary unless otherwise required by law.

A courtesy exception for one customer does not automatically modify our general policy.

Statutory rights and applicable warranties remain unaffected.

17. Abuse and Fraud Prevention

We may investigate suspected fraudulent return activity, intentionally damaged products, altered order records, duplicate refund claims, or other misuse.

We reserve the right to deny fraudulent or otherwise ineligible discretionary claims, subject to applicable law.

We will not deny legally required remedies solely because a customer has exercised legitimate warranty or consumer rights.

18. Consumer Rights

Nothing in this Policy restricts rights or remedies available under applicable law, including California's Song-Beverly Consumer Warranty Act and other applicable consumer-protection laws.

Where this Policy conflicts with a mandatory legal requirement, the applicable law controls.

19. Contact Information

Inspire Create LLC
Doing Business As: InspiraSpark

Email: info@inspiraspark.com
Phone: 619-363-5709
Website: https://inspiraspark.com

Mailing Address:
PO Box 212913
Chula Vista, CA 91921-2913
United States

Customer-service inquiries are generally answered within 1–3 business days.