FAQ's

Yes, we ship worldwide! Some countries allow duties and taxes to be collected at checkout (Shopify Managed Markets), while others do not. In those cases, duties are paid by the customer upon delivery.

All orders ship from our fulfillment center in Southern California.

U.S. orders typically ship within 1–2 business days and arrive in 3–7 business days. International delivery times vary by region.

Once your order ships, you’ll receive an email with a tracking number and link. You can also check your order status from your Shopify order confirmation email.

Most shipments are sent via UPS Ground, with delivery times ranging from 1 to 10 business days (Monday to Friday).

If our records indicate that your order has been delivered, but you have not received it, please contact your local post office for further assistance. Once a package is marked as delivered, it is out of our hands, and we are unable to take further action. Please note that every order shipped from us includes $100 product insurance from the shipping carrier.

Returns must be initiated through our Return Form.
⚠️ Important: If your item arrived damaged or incorrect, skip the form and email info@inspiraspark.com
with photos.

Yes — during the Holiday Return Window (Nov 15–Jan 1), we extend the return period for eligible U.S. orders. Orders outside that window follow our standard 14-day policy.

Please email info@inspiraspark.com with your order number, a brief description, and photos or video of the issue. We’ll send a replacement part or arrange a fix right away.

We accept returns for regular-priced items within 14 days of delivery if the item is unused, undamaged, and in original packaging.

A $15 return fee applies for the prepaid label.

Returns must be shipped within 7 days of label issuance.

Refunds are processed within 1–2 weeks after inspection.

The following items are final sale and not eligible for return or exchange:

Little Balance Box (Not Adjustable)

Refurbished Little Balance Box Grow

Gift Cards

All International Orders

Yes, one exchange per order is allowed free of charge within 14 days, if unused and in original condition.

Please email info@inspiraspark.com within 48 hours of delivery with photos of the damage. We’ll resolve it immediately and send a replacement if eligible.

Unfortunately, all international sales are final. Due to Shopify’s system limitations, we’re currently unable to generate international return labels.

Please check with your local post office first — sometimes carriers mark items as delivered a few hours early. If it doesn’t show up within 24–48 hours, email info@inspiraspark.com for assistance.

The Little Balance Box Grow can be introduced as early as 6 months with adult hands-on assistance. Children progress through three stages of development: learning, repetition, and graduate phases.

The Little Balance Box Grow is crafted with eco-friendly and recycled aluminum , featuring a polycarbonate clear top, nylon feet, and is BPA and PVC-free.

Assembly is quick and straightforward, typically taking about 5 minutes. Click Here to Watch Easy Assembly Instructions; For cleaning, use a gentle, non-toxic cleaner/disinfectant.

You can access various instructional videos on our Youtube Channel covering assembly, introduction to the Little Balance Box Grow, and other educational tips by Dr. Shannon, PT. 

No, the Little Balance Box Grow is designed for indoor use only, on level surfaces. Outdoor use is not recommended.

Yes, the Little Balance Box Grow has undergone extensive safety testing by accredited labs. However, adult supervision is recommended, especially during the early stages of use.

Unlike traditional push toys, the Little Balance Box Grow allows for natural transitions from kneeling to standing. Its adjustable, ergonomic design, stable base, and clear top surface offer unique benefits for your child's development.

The feet are made of smooth nylon, designed to glide easily across most indoor floors — including hardwood, sealed concrete floors, tile, and carpet — without causing scratches. We recommend indoor use only.

Yes! The Little Balance Box was invented by a licensed physical therapist and meets or exceeds all U.S. and international safety standards. It’s designed for guided use with adult supervision and promotes natural development — not passive sitting.

That’s normal in the beginning! The box is a developmental tool, not a toy. It takes practice, guidance, and patience for little ones to learn to shift their weight properly. We offer free 1:1 consultation calls with Dr. Shannon, PT, the inventor, to help parents get the best results.

The booties add extra traction and are best for smooth floors or early learners. As your child gains strength and confidence, you can remove them to make gliding easier.

The Little Balance Box Grow includes two silicone traction booties, one for each rear leg. That’s all you need — you’re all set!

The spring-loaded feet provide gentle resistance and sensory feedback when your child presses down. This helps build core strength, balance, and coordination during standing and walking.

Visit our Youtube Channel for instructional videos by Dr. Shannon Davis, PT, DPT, covering various aspects of using the Little Balance Box Grow.

No problem! You can find assembly and “how-to” videos on our Instagram and YouTube pages (@InspiraSpark). Or email us for a direct link.

Often, it just takes guidance and practice! We have educational content on Instagram, YouTube, and offer free calls with Dr. Shannon PT for 1:1 support contact us via email info@inspiraspark.com. Most families find their child adapts beautifully with a few simple tips.

Currently, it is not FSA/HSA eligible, since it’s classified as a developmental tool rather than a medical device.

Yes! We proudly offer a 10% military discount as a thank-you for your service. Please email info@inspiraspark.com with proof of service to receive your one-time code.

Yes, we do! Email info@inspiraspark.com with your Tax-Exempt Form or number, and we’ll send an invoice without tax applied.

es! We periodically offer refurbished units at a discounted price. These are fully inspected, cleaned, and safety-checked before shipping. Check our Refurbished LBB Grow listing.

You can access various instructional videos on our Youtube Channel covering assembly, introducing Hativity to your child, and other educational tips by Dr. Shannon, PT.

Hativity is suitable for children ages 3 and up!

Hativity is crafted from 100% Nylon!

Discover essential tips to safeguard your child from the sun's harmful rays!

Children, especially during summer, spend ample time outdoors. Sunburn, a visible reaction to ultraviolet (UV) radiation, poses risks, especially for fair-skinned or mole-prone individuals with a family history of skin cancer.

Exposure to UV rays during daily activities, particularly from 10:00 a.m to 4:00 p.m, causes significant damage. Cloudy days don't offer full protection; up to 80% of UV rays penetrate clouds.

Follow the A, B, Cs for sunburn prevention by The American Academy of Dermatology:

Away: Avoid midday sun exposure, the most damaging period. Block: Apply SPF 30+ sunscreen 30 minutes before sun exposure and reapply frequently. For infants under 6 months, keep them out of direct sunlight. Cover-up: Utilize protective clothing with a tight weave, hats, sunglasses, and avoid direct sunlight for infants.

For clothing recommendations, ensure:

• Ultraviolet protection factor (UPF) of 30 or higher.
• Acceptable test results as per industry standards.
• Hats with a minimum 3” brim or bill and a permanently attached drape for infants.

References:

• CDC: https://www.cdc.gov
• Skin Cancer Foundation: https://www.skincancer.org
• American Academy of Dermatology: https://www.aad.org